These terms apply to xpresssalon.com, online booking, My Xpress, the Xpress Circle, our Shop page, and services and products from Xpress Salon, 12 Garth Road, Scarsdale, NY 10583 (“Xpress Salon,” “we,” “us”). By using the website, booking or receiving a service, you agree to these terms and to our privacy policy.
1. Booking and your account
- Give accurate contact details. We use them to confirm and remind you of your appointment.
- Keep your My Xpress sign-in to yourself. You are responsible for bookings and changes made from your account.
- Online availability is confirmed only when you receive a confirmation. If a time is booked by someone else at the same moment, we will offer another time.
- If you ask for a time that is not open, we place you on a wait list and contact you if it opens. A wait-list request is not a confirmed appointment.
2. Consultations, prices and quotes
- Prices on the website are a guide and may differ by artist, hair length, thickness, condition and time needed.
- Extensions, smoothing and corrective color begin with a consultation. Your artist confirms the price in writing before any work begins.
- Prices may change. The price in your written quote or confirmation is the one we honor.
- Where your artist has charged you a personal price for a service before, that price may be used for the same service on later visits, at the salon's discretion.
3. Cancellations, late arrivals and no-shows
Please give us at least 24 hours’ notice to move or cancel. Inside 24 hours, call the salon on (914) 472-1800 and we’ll do our best to help.
- If you arrive late we will do our best, but your service may be shortened or rescheduled so the next client isn't delayed.
- Repeated late cancellations or no-shows may mean we ask for a deposit to book future appointments.
- Extension hair ordered for you is custom and may not be returnable once ordered.
4. Your health and safety
- Tell us about allergies, sensitivities, scalp conditions, pregnancy, medications or medical treatments, and any color, relaxer, keratin or other chemical services you have had, including box dye and services at other salons. This affects which services are safe and how they turn out.
- We may require a patch test or strand test before color, lightening, smoothing or straightening. We may decline or postpone a service if your hair or scalp is not in a condition to take it safely.
- Follow your artist's aftercare instructions. Results depend on your hair's history, home care, heat styling and maintenance visits.
5. Results and adjustments
Hair is personal and every head of hair responds differently, so we cannot guarantee a specific result. If you are unhappy with a service, call us within 24 hours of your appointment so your artist can review it. Where an adjustment is appropriate we will make it at no charge. Services are not refundable once performed, and adjustments are not available after another salon has worked on the hair.
6. Payments, products, gift cards and credits
- Payment is due when the service is complete. We accept the payment methods shown at the salon.
- Sales tax is charged on retail products as required by New York State. Hair services are not subject to sales tax.
- Unopened retail products may be returned within 14 days with a receipt for exchange or store credit.
- Gift cards are valid for at least nine years from issue, as New York law requires, carry no fees, and cannot be exchanged for cash except where the law requires.
- Salon credits, Circle perks and promotional offers have no cash value, cannot be transferred, and cannot be combined unless we say so.
7. Xpress Circle and referrals
Every client is a Circle member. Levels, perks and credits are offered at the salon's discretion and may change. Referrals must be genuine new clients; duplicate, household and self-referrals are reviewed by staff and may not qualify. We may end or change the program, or remove perks gained through misuse.
8. Promotions and holiday offers
Offers shown on the website (for example, a free blow-dry with a qualifying service) are one per client, valid for the period shown or while the offer lasts, must be mentioned when booking or at checkout, have no cash value and cannot be combined with other offers unless stated. We may end an offer at any time; offers already confirmed in a booking will be honored.
9. Model program and job applications
Model program services are offered at reduced or no cost for training. Results may vary, services may take longer, and photos taken during the program require your written consent. Submitting a job or model application does not guarantee an appointment or offer.
10. Phone, text and email
Calls may be answered by our AI receptionist and may be recorded and transcribed. Text messages are governed by our SMS terms.
11. Website use
- Do not misuse the website: no attempts to access accounts or systems that are not yours, automated scraping, spam, fake bookings or false reviews.
- All website content, including text, photos, videos and the Xpress Salon name and logo, belongs to Xpress Salon or its licensors and may not be copied for commercial use without permission.
- Explainer videos and articles are general information, not medical advice. Ask your doctor about medical hair loss or scalp conditions.
- Our Shop page links to Amazon. Purchases are made with Amazon under Amazon's terms. As an Amazon Associate, Xpress Salon earns from qualifying purchases.
12. Limitation of liability
To the extent the law allows, Xpress Salon is not liable for indirect or consequential losses arising from use of the website or our services, and our total liability for any service is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited under New York law, including for negligence that causes personal injury.
13. Governing law
These terms are governed by the laws of the State of New York. Any dispute will be handled in the state or federal courts located in Westchester County, New York, unless the law requires otherwise. Before filing a claim, please contact us so we can try to resolve it.
14. Changes
We may update these terms. The effective date at the top shows when they last changed. Continuing to use the website or our services after a change means you accept the updated terms.
15. Contact us
Xpress Salon, 12 Garth Road, Scarsdale, NY 10583 · support@xpresssalon.com · (914) 472-1800.